REPAIRS Bill Validators

**Flat Rate Repair Service Guide**

Welcome to Vending World’s Flat Rate Repair Service. We are pleased to offer a straightforward, all-inclusive solution for repairs on your vending units. To ensure a smooth process and clarity regarding our services, please carefully follow the instructions outlined below.

1. Sending Your Unit for Repair

In order to utilize our flat rate repair service, you must first send us the unit you wish to have repaired. Please be sure to track your shipment so you can verify when your item arrives at our facility. Once you have confirmation that we have received your unit, you may proceed to checkout using the designated screen on our website, just as if you were purchasing an item.

**Mail Your Unit To:**
Vending World
9055 Rancho Park Ct.
Rancho Cucamonga, CA 91730

2. Payment and Processing

Upon receiving your unit, we will initiate the repair process after confirming your payment. Please note that your repaired item will be shipped back to you via USPS, post-payment clearance. We want to set clear expectations regarding our service:

- You will receive the same unit you sent us, provided it is repairable.
- If your unit is beyond repair, we will return it to you, but please be aware that you will incur shipping costs for its return.
- In cases where your unit is not repairable due to excessive damage (e.g., salted, burned, water-damaged, or vandalized), we recommend checking our inventory for refurbished units available for outright purchase instead.

3. Understanding Our Flat Rate Service

We take pride in our flat rate repair service, which means that all parts and labor costs are included in one preset price. Unlike some other companies that charge separately for labor and parts, leading to unexpectedly high bills, our service offers you peace of mind. With us, you can avoid any surprises regarding your final repair bill.

4. Processing Times

Once we have confirmed that we have received your core unit and payment, our team will begin the repair process. The typical turnaround time for repairs is three to five business days, depending on the complexity of the work required. During this period, we will make every effort to communicate any updates regarding your unit’s status.

5. Repair Limitations

Please be cautious about sending units that might not qualify for repair. We do not accept units with the following types of damage for repair:
- Salted Units
- Burned Units
- Water-Damaged Units
- Vandalized Units

If your unit falls into any of these categories, kindly refrain from sending it to us, as we will not be able to process your request. Instead, we encourage you to explore our selection of refurbished units for purchase.

6. Shipping & Refund Policy

It is important to remember that, should you opt to pay for our flat rate repair service and we do not receive your 'core' unit within five working days of your payment, your order will be canceled, and a full refund will be processed. This policy is in place to ensure that we can manage our workflow efficiently while providing the best service possible to all of our customers.

Conclusion

At Vending World, we strive to provide reliable, hassle-free repair services for your vending units. Our flat rate model ensures transparency, while our dedicated team focuses on delivering high-quality repairs tailored to your needs. We appreciate your trust in us and look forward to assisting you with your repair needs.

For any further inquiries or assistance, please do not hesitate to contact our customer service team. We are here to help you through every step of the process. Thank you for choosing Vending World!

--- This guide aims to provide clarity about our flat rate repair service, ensuring that you have all the information you need to proceed confidently. We value your business and appreciate your understanding of our policies and procedures.